Saimei has established a specialized market center equipped with over 30 personnel to provide pre-sales management for customer service, including services such as product architecture, product planning, initial prototyping, and packaging design. To enhance customer product services, Saimei has dedicated sales support (Technical Service Department) and after-sales service (Customer Service Department) teams. These teams offer services such as product copywriting and review, product knowledge training, promotional support, order management, comprehensive follow-up and communication throughout the customer production process, and delivery management.
To meet the diverse and multidimensional needs of customers, Saimei not only ensures strong production capacity and high-quality product supply but also provides services such as packaging material procurement and warehouse management. This helps customers realize their dreams of cosmetic branding and caters to different types of clients, including daily chemical lines, counters, small shops, online shopping, TV shopping, and professional lines. Saimei truly enhances the value of products through high-quality services, offering a comprehensive "one-stop" service that spans from product development to finished product production, management, and delivery, alleviating concerns for the success of our customers' brands!
Saimei always adheres to the service philosophy that "the customer is God." Every detail reflects our dedication and aims to create customer satisfaction. We have formed a "professional, efficient, and attentive" customer service team to provide comprehensive OEM/ODM support services for our clients.